Privacy Policy

Last updated: 01/05/2026

Elements Boutique Spa (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you use our website.

1. Information we collect

We may collect and process the following data:

  • Personal details (such as your name, email address, and phone number)
  • Booking information (appointments and services requested)
  • Payment details (processed securely via third-party providers)
  • Website usage data (via cookies and analytics tools)

2. How we use your information

We use your data to:

  • Manage bookings and appointments
  • Respond to enquiries
  • Provide customer support
  • Improve our website and services
  • Send updates or marketing communications (only where you have given consent)

3. Legal basis for processing

Under UK data protection law, we rely on:

  • Contractual necessity – to manage your bookings
  • Legitimate interests – to improve our services
  • Consent – for marketing communications and non-essential cookies

4. Sharing your data

We may share your data with trusted third parties, including:

  • Booking system providers
  • Payment processors
  • Analytics providers (e.g. Google Analytics)

We ensure all third parties respect your data and comply with data protection laws.

5. Data retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

7. Data security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

8. Cookies

We use cookies to improve your experience. For more information, please see our Cookie Policy.

9. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

10. Contact us

If you have any questions about this Privacy Policy or your data, please contact us at:
spa@windmillretreat.co.uk

You also have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO).