Elements Boutique Spa – Terms & Conditions

At Elements Boutique Spa, we are committed to ensuring your time with us is calm, restorative and enjoyable. To help us provide the highest level of service and experience for all guests, we kindly ask that you read the following Terms & Conditions before booking.

1. Appointments & Bookings

All treatments, spa packages and experiences are subject to availability. We strongly recommend booking in advance to secure your preferred date and time.

A valid telephone number and email address are required at the time of booking.

All bookings require a 50% deposit to confirm the reservation unless otherwise stated.

Full payment for all bookings is required prior to arrival.

For group bookings of three guests or more:

  • Deposits and final balances must be paid in one full payment by the lead booker
  • The lead booker accepts responsibility for all guests within the booking party and for ensuring all guests comply with these Terms & Conditions

Any special requests, including:

  • Preferred therapists
  • Treatment room requirements
  • Accessibility requirements
  • Preferred timings
  • Pregnancy considerations

should be requested at the time of booking and are subject to availability.

We reserve the right to decline, amend or cancel bookings where necessary, including in cases of:

  • Operational requirements
  • Safety concerns
  • Suspected fraudulent activity
  • Inappropriate behaviour towards staff
  • Misuse of facilities

2. Cancellations, Amendments & No-Shows

Treatment-Only Appointments

  • We require a minimum of 48 hours’ notice to cancel or reschedule treatment-only bookings.
  • Cancellations or amendments made within 48 hours will result in the deposit being retained.

Spa Packages & Experiences

  • We require a minimum of 7 days’ notice to cancel or reschedule spa package bookings and wellness experiences.
  • Cancellations or amendments made within 7 days will result in the deposit being retained.

No-Shows

  • Failure to attend an appointment without reasonable notice will result in the full booking value being charged.
  • All cancellations and amendments must be acknowledged by Elements Boutique Spa to be considered valid.

3. Arrival

  • Guests are kindly asked to arrive 10–15 minutes prior to their appointment time to allow for check-in, changing and consultation forms where required.
  • It is the guest’s responsibility to allow sufficient travel time and check for delays before travelling.
  • Late arrivals may result in reduced treatment time while the full treatment fee remains payable.
  • We reserve the right to refuse or shorten treatments where late arrival would impact other guest bookings or operational timings.

4. Health, Pregnancy & Wellbeing

All guests may be required to complete a confidential consultation form prior to treatments or use of wellness facilities.

Guests must inform the spa of:

  • Medical conditions
  • Allergies
  • Injuries
  • Pregnancy
  • Recent surgery
  • Medication affecting circulation or heat tolerance
  • Any other relevant health concerns

before attending appointments or using facilities.

Certain treatments or wellness experiences may not be suitable for some guests. Where appropriate, suitable alternatives may be offered.

Elements Boutique Spa reserves the right to refuse, amend or modify treatments where health or safety concerns arise.

Pregnant guests are advised:

  • Not to use the sauna or steam room
  • Not to fully submerge in hot tubs or hydrotherapy pools
  • To seek medical advice before attending where possible

Use of all spa and wellness facilities is entirely at the guest’s own risk.

Guests under the influence of alcohol or drugs may be refused treatments or facility access without refund.

5. Spa Facilities & Relaxation Areas

Spa facilities and relaxation areas are shared spaces intended to provide a peaceful and restorative environment for all guests.

Guests are asked to:

  • Respect other guests’ privacy and comfort
  • Keep noise levels low
  • Wear appropriate swimwear within spa areas
  • Follow all staff instructions and safety signage

We reserve the right to refuse access to facilities where behaviour is disruptive, unsafe or inappropriate.

Facility opening hours, availability and access may occasionally vary due to maintenance, operational requirements or private events.

6. Age Policy

  • Treatments are available to guests aged 16 years and over.
  • Guests under the age of 18 must be accompanied by a parent or legal guardian during treatments or spa visits.
  • Certain treatments or facilities may have additional age restrictions.

7. Payments & Gift Vouchers

We accept most major debit and credit cards.

All prices include VAT where applicable.

Gift vouchers:

  • Are valid for 12 months from the date of purchase unless otherwise stated
  • Are non-refundable
  • Cannot be exchanged for cash
  • Cannot be replaced if lost or stolen
  • Cannot be extended beyond the expiry date

Gift vouchers must be redeemed and the spa visit attended before the expiry date.

Promotional offers may not be used in conjunction with gift vouchers unless stated otherwise.

8. Personal Belongings

  • While every care is taken, Elements Boutique Spa accepts no responsibility for the loss, theft or damage of personal belongings or valuables brought onto the premises.
  • Guests are advised to leave valuables at home wherever possible.
  • Vehicles and contents parked on-site remain entirely at the owner’s risk.
  • Any lost property found following departure will be retained for a limited period. Postage and packaging costs for returned items are the responsibility of the guest.

9. Conduct

Elements Boutique Spa is an environment designed for peace, relaxation and wellbeing.

We ask all guests to behave respectfully toward staff, facilities and fellow guests at all times.

Threatening, abusive, inappropriate or disruptive behaviour toward staff or guests will not be tolerated.

Elements Boutique Spa reserves the right to:

  • Refuse entry
  • Refuse treatments
  • Remove guests from the premises
  • Cancel bookings immediately without refund

where behaviour is considered inappropriate, unsafe or disruptive.

We also reserve the right to cancel or refuse any appointment where we reasonably believe:

  • A booking is fraudulent
  • Guest behaviour may place staff or guests at risk
  • Terms & Conditions may be breached

Where appropriate, we will make reasonable efforts to offer an alternative appointment or refund.

10. Photography, CCTV & Website Content

  • CCTV operates in selected public and external areas of the spa for safety, security and crime prevention purposes.
  • From time to time, photography or video content may be captured on-site for marketing purposes. Please notify a member of the team if you do not wish to appear in such content.
  • We make every effort to ensure website information, photography, pricing and treatment descriptions are accurate; however, services, facilities and treatments may occasionally vary.
  • We reserve the right to amend services, pricing, opening hours or website content without prior notice.

11. Privacy & Data Protection

  • All personal information is treated with strict confidence and processed in accordance with UK GDPR and applicable data protection legislation.
  • Your information will never be sold to third parties and will only be shared where necessary to provide booked services or where legally required.
  • Please also refer to our separate Privacy Policy and Cookie Policy available on our website.

12. SMS & Guest Communication

By providing your mobile number during booking, you consent to receiving messages relating to:

  • Appointment confirmations
  • Booking reminders
  • Arrival information
  • Spa updates
  • Guest service communication

13. Liability

Nothing within these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded.

Subject to this:

  • Use of spa and wellness facilities is entirely at guests’ own risk
  • We are not liable for indirect or consequential losses
  • Our total liability shall not exceed the total value of the relevant booking

Guests are encouraged to arrange suitable personal or travel insurance where appropriate.

14. Force Majeure

We are not liable for delays, cancellations or inability to provide services where caused by circumstances beyond our reasonable control, including:

  • Severe weather
  • Utility failures
  • Flooding
  • Government restrictions
  • Industrial disputes
  • Supplier failures
  • Epidemics or pandemics

15. Changes to These Terms

  • We reserve the right to amend these Terms & Conditions at any time.
  • The version in force at the time of booking shall apply.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising shall fall under the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

Elements Boutique Spa
Windmill Retreat Estate
Main Road
Middlezoy
Somerset
TA7 0PD

Email: spa@elementsboutiquespa.co.uk
Telephone: 01823 698951